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Sophisticated Ladies Beauty Wholesale Vendor Terms and Conditions
1. General Terms
1.1 These terms and conditions ("Terms") govern the sale of products by Sophisticated Ladies Beauty ("Vendor") to wholesale buyers ("Buyer").
1.2 By placing an order, the Buyer agrees to abide by these Terms.
2. Orders and Acceptance
2.1 All orders must be submitted in writing via email or through our designated ordering platform.
2.2 Orders are subject to acceptance by the Vendor. The Vendor reserves the right to refuse any order at its discretion.
3. Pricing
3.1 All prices are quoted in USD and are exclusive of taxes, duties, and shipping costs unless otherwise stated.
3.2 Prices are subject to change without prior notice. The price applicable to the order is the one in effect at the time of order placement.
4. Payment Terms
4.1 Payment must be made in full before the shipment of the order unless credit terms have been approved in advance.
4.2 Accepted payment methods include credit card, bank transfer, and other methods as agreed upon.
4.3 Late payments may incur a late fee of 1.5% per month on the outstanding balance.
5. Minimum Order Quantity
5.1 The Buyer must adhere to the minimum order quantity (MOQ) specified for each product.
5.2 Orders not meeting the MOQ will not be processed.
6. Shipping and Delivery
6.1 The Vendor will arrange for the shipment of products to the Buyer's specified address.
6.2 Shipping costs are the responsibility of the Buyer unless otherwise agreed.
6.3 Delivery times are estimates and are not guaranteed. The Vendor is not liable for delays.
7. Inspection and Returns
7.1 The Buyer must inspect the products upon receipt and report any discrepancies or defects within 7 days.
7.2 Returns are only accepted for defective products or errors in shipment. Approved returns must be in original packaging and condition.
7.3 The Vendor will provide a return authorization number for approved returns. Unauthorized returns will not be accepted.
8. Warranty
8.1 The Vendor warrants that products will be free from defects in material and workmanship under normal use for a period of 90 days from the date of delivery.
8.2 The Vendor's liability is limited to the replacement of defective products or a refund of the purchase price.
9. Limitation of Liability
9.1 The Vendor is not liable for any indirect, incidental, or consequential damages arising from the sale or use of its products.
9.2 The Vendor's total liability is limited to the amount paid by the Buyer for the products.
10. Confidentiality
10.1 Both parties agree to keep confidential any proprietary information disclosed during the course of their business relationship.
11. Governing Law
11.1 These Terms are governed by and construed in accordance with the laws of the state in which the Vendor is located.
11.2 Any disputes arising from these Terms will be resolved in the Vendor's local jurisdiction.
12. Amendments
12.1 The Vendor reserves the right to amend these Terms at any time. The updated Terms will be effective upon posting on the Vendor's website or other notification to the Buyer.
13. Entire Agreement
13.1 These Terms constitute the entire agreement between the Vendor and the Buyer and supersede all prior agreements, understandings, and communications.
By placing an order with Sophisticated Ladies Beauty, the Buyer acknowledges having read, understood, and agreed to these Terms and Conditions.
Sophisticated Ladies Beauty Wholesale Vendor Return and Refund Policy
1. Introduction
At Sophisticated Ladies Beauty, we strive to provide our wholesale vendors with the highest quality products and exceptional service. We understand that sometimes issues may arise, and we want to ensure that our return and refund process is as smooth and straightforward as possible.
2. Return Eligibility
Defective or Damaged Products: Products that are defective or damaged upon arrival are eligible for return. Please report any issues within 7 days of receipt.Incorrect Orders: If you receive incorrect products or quantities, please notify us within 7 days to arrange a return or exchange.Unopened and Unused Products: Unopened and unused products in their original packaging may be returned within 30 days of purchase.
3. Non-Returnable Items
Opened or Used Products: Products that have been opened or used are not eligible for return unless they are found to be defective.Sale or Clearance Items: Items purchased on sale or clearance are final and cannot be returned or refunded.Custom Orders: Custom or personalized orders are non-returnable unless they arrive damaged or defective.
4. Return Process
Step 1: Contact our customer service team at 305-240- 4152 or theessenceofalady@gmail.com to initiate the return process. Provide your order number, the reason for the return, and any relevant photos if the product is damaged or defective. Step 2: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to us. Step 3: Pack the items securely and include the RMA number inside the package. Ship the package using a trackable shipping method to the address provided in the return instructions. Step 4: After we receive and inspect the returned items, we will process your refund or exchange within 7-10 business days.
5. Refund Policy
Refund Method: Refunds will be issued to the original payment method used for the purchase.Processing Time: Once the return is received and inspected, refunds will be processed within 7-10 business days. Restocking Fee: A restocking fee of 15% may apply to non-defective returns.
6. Shipping Costs
Return Shipping Costs: The cost of return shipping for non-defective items is the responsibility of the vendor. For defective or incorrect items, Sophisticated Ladies Beauty will cover the return shipping costs. Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
7. Contact Us
For any questions or concerns about our return and refund policy, please contact our customer service team at theessenceofalady@gmail.com 305-240-4152. We are here to assist you and ensure your satisfaction.
Thank you for choosing Sophisticated Ladies Beauty for your wholesale needs. We value your partnership and look forward to serving you.
Copyright © 2024 Sophisticated Ladies - All Rights Reserved.
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